MIDLAND REEF — Precision Reef Formulation

Refund Policy

We want Midland Reef customers to receive the correct products in good condition.

Before Requesting a Return

Please contact us before sending any product back. Include your order number, the product name, and a description of the issue.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us as soon as possible with clear photos of the product, packaging, and shipping label. We will review the issue and help determine the next step.

Opened Products

Because Midland Reef products are liquid aquarium supplements, opened products may not be eligible for return unless there is a verified fulfillment, shipping, or product issue.

Unopened Products

Unopened products may be reviewed for return eligibility. Return approval, return instructions, and any applicable refund are determined after we review the request.

Refunds

Approved refunds are generally issued back to the original payment method. Processing times may vary depending on the payment provider or bank.

Shipping Costs

Original shipping charges may not be refundable unless the issue was caused by fulfillment error or shipping damage confirmed during review.

Aquarium Results

Refunds are not provided for aquarium issues caused by improper testing, overdosing, underdosing, incorrect storage, mixing with incompatible products, or use outside of label guidance.