Shipping Policy

Midland Reef products ship from Colorado.

Processing Time

Orders are generally prepared for shipment during normal business days. If an order requires additional handling time, we will contact you using the email address provided at checkout.

Shipping Rates

Available shipping methods and rates are shown at checkout based on the shipping address and products in the order.

Delivery Estimates

Delivery times are estimates and may vary by carrier, destination, weather, holidays, and other conditions outside of our control.

Address Accuracy

Please confirm your shipping address before placing an order. Midland Reef is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

Damaged Packages

If your package arrives damaged, contact us as soon as possible with your order number and clear photos of the package and product. Keep all packaging until the issue is reviewed.

Lost or Delayed Packages

If tracking shows a delay or delivery issue, contact the carrier first when appropriate. You may also contact Midland Reef with your order number so we can help review the shipment.

Temperature and Handling

Do not leave aquarium supplements exposed to extreme heat, freezing conditions, or direct sunlight for extended periods. Store products according to label guidance.